Privacy Policy

Last Updated: December 22, 2025

Rock Lab Private Limited (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you use our hardware products (such as ClinoScope), our software applications (Stresslog, StressApp Mobile, StressApp Desktop), our design services, and our website.

Our website address is: www.rocklab.in

1. Information We Collect

1.1 Personal Information

When you purchase our products, request a quote for design services, register on our site, or contact us for support, we may collect:

• Contact Information (Name, email address, phone number, billing/shipping address).
• Account Credentials (username and password for our software platforms).
• Payment Information (processed securely by our third-party payment providers; we do not store full credit card numbers).

1.2 Device and Telemetry Data

Our earth-science related technologies require specific data collection to function:

• Hardware Telemetry: Technical logs from ClinoScope devices regarding performance, battery health, and firmware versions to provide support and warranty services.
• Software Usage: Crash reports, log files, and feature usage statistics to improve StressApp and Stresslog stability.
• Geolocation Data: Some of our earth-science applications may require location permissions to tag geological data. This data is stored locally on your device or uploaded to your account only at your specific direction.

1.3 Licensing & Hardware Identification

To verify license ownership and enforce usage rights, specific software products collect unique hardware identification data from your machine (Hardware ID).

How this works: This identifying data is collected, hashed, and transmitted to our secure servers along with your registered email address. We use this data solely to generate and validate the license key specific to your machine.

Consent & Functionality: Providing this data is a requirement for the software to function. If you do not consent to this collection, the software will refuse to run. This data is stored securely in our internal database and is never shared with third parties.

Revocation & Deletion: You may request the deletion of this hardware identification data from our servers at any time. However, please be aware that deletion of this data will result in the immediate revocation of any licenses associated with that hardware, and the software will cease to function.

1.4 Website Interactions

Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.

Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.

2. Cookies Policy

We use cookies to improve your experience on our website. Specifically:

• Comments: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These cookies will last for one year.
• Login: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• Session: When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.

3. How We Use Your Information

We use the collected data for the following purposes:

• To provide, operate, and maintain our products and services.
• To generate, validate, and manage software licenses.
• To process your transactions and manage your orders.
• To provide technical support and troubleshoot hardware/software issues.
• To notify you about firmware updates, software patches, or changes to our policies.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information only in the following circumstances:

• Service Providers: We work with trusted third-party service providers (e.g., shipping logistics, payment processors, cloud hosting) who need access to your information to perform services on our behalf.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
• Password Resets: If you request a password reset, your IP address will be included in the reset email.

Embedded Content

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

5. Data Retention & Security

Retention

Comments: If you leave a comment, the comment and its metadata are retained indefinitely.

Licensing Data: Hardware identification data is retained for as long as your license remains active.

User Profiles: For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your data (“Right to be Forgotten”). Note: Requesting deletion of licensing data will revoke software access.
• The right to withdraw consent at any time where we rely on consent to process your data.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Rock Lab Private Limited
Bosepara Byelane,
Chandannagar, 712136
WB, India
Email: support@rocklab.in